Pick one route to cut costs, and you are in trouble if that route doesn't work. Instead, look into several promising directions to be sure that at least one is likely to work well for you.

This article contains detailed directions for avoiding harmful cost cuts.

As important as simplification is, sometimes steps cannot be avoided. But required steps can be made more palatable as part of an improved, more profitable business model.

An interesting phenomenon occurring in both large and small business is the diversification of their operation, services and products. There are two primary reasons for this: the first is related to increasing/improving their market share, and the second reason has to do with being proactive about customer needs.

A simpler or revised process may allow you to stop outsourcing that isn't worth the cost.

We’ve all lived this before. Sally, the manager, asks her employee Gary to prepare a market analysis report for next week. Gary moans and says he doesn’t think he can do it by then.

Even a great customer service process can be unpleasant for some. Make the kind and degree of automation flexible for customers, and all customers will be pleased.

Many cost reduction efforts are a disaster. Why? They cause costs to rise.

Discover the 7 deadly fears that hurt your employees and hold your company back.

Outsourcing is often seen primarily as a cost-reduction method. But outsourcing is often more valuable as an effectiveness enhancement.