Find out everything you need to know when choosing the right call center for your business.

Ask yourself this question - when you call a prospect or client back to close a sale, do you open your call up with, "I'm just calling to follow up..."?

I want to expand on telephone scripts a little bit because I've been getting so many emails asking how to be effective in today's market.

Why is it that 80% of the sales and revenue in any company or industry is made by the Top 20% of the producers? And, more importantly, what you begin doing today to move into that elite group?

In today's economy, where prospects are quick with the brush off, you've got to find a way to instantly establish rapport, differentiate yourself from all the other sales reps who are calling them, and build trust and credibility for yourself and your compa

I was up in Oakland last week training some inside sales software reps, and I asked the pivotal question - "Out of 10 leads you send out, how many end up buying?"

So many sales reps send me emails all asking the same thing, "How can I sell against my competition and win the deal?"

One of the biggest mistakes 80% of salespeople make when qualifying is to overlook or not react to obvious red flags prospects give during the initial call.

One of the most common brush-off's inside sales reps get all day long is the "I'm not interested" response from prospects they are cold calling (or even calling back). The reason this is so common is because it works!

Whenever the subject of scripts come up, people usually have definite opinions -- they either love them or hate them.