Despite the huge popularity of email in today's fast-paced business world, telephones and voice mail are still an important and vital part of business communication and new business development. Avoiding these 7 Deadly Sins of Voice Mail will ensure that you get the most 'bang' for your efforts on the phone.

Effective telephone marketing is more than just about knowing how to use an auto dialer and read a script. Good telemarketing training should go over more than just a script but to know how to communicate with the prospects on the phone.

A few weeks ago my neighbor put in a new driveway, using beautiful paving stones that dramatically improve the look of his property.

I've been listening to recordings sent to me by companies I'm working with and a couple of things really stand out.

Making cold calls? Here's how you can avoid the brush off and create interest in the first 5 seconds of the call!

Plenty of sales professionals dream of being able to make cold calls first thing in the morning so they can get appointments set in their calendar and start seeing an increase in their income. However, that scenario seldom occurs. Although a good number of sales professionals want to have calendars full of sales appointments, they rarely achieve that. The reason? They harbor a fear of cold calling.

Finding gifted telephone sales pros to hire can be tough, but it is worth the trouble since they are so valuable. Realistically, they control the success of your business to a great extent.

Some advice and the "dos" and "don'ts" of using an overseas call center for your customer service and/or tele-sales operations.

The major technique which is put to use in sales being promoted by telephone, is that of outbound telemarketing. It is a proven technique used to drive sales of a product or a service.

Looking at appointment setting as a best in class lead generation option for market leaders.