Find out everything you need to know when choosing the right call center for your business.

If you're new to using a call center in your business, then hiring a consultant is important. Don't pass up the opportunity to hire a professional today.

I remember a time -- and it doesn't seem like that long ago -- when voicemail was all the rage. There was no e-mail, so people tended to honor and even return voicemail messages. It was a good time...

Cold calls - the very sound of it probably sends chills down your spine. 80% of sales reps have found hundreds of ways to procrastinate and avoid making cold calls, but the top 20% understand the correlation between calls and deals.

I've been listening to recordings sent to me by companies I'm working with and a couple of things really stand out.

Telesales Consultants evaluate businesses to make sure that they are running as efficiently as possible.

When we started with a dining club membership sales programme our bonus structures had a base pay. Coming from the hotel dining card industry however, we had always had renewals in our sales mix and didn't realise how much the base pay was costing us.

Some advice and the "dos" and "don'ts" of using an overseas call center for your customer service and/or tele-sales operations.

There has never been a better time to produce distinguished telephone sales training than now. The right phone training can aid your salespeople in being more competent with cold calling consumers which can enhance their commissions.

Email is one of the primary means of communication with business people today. Here are the 5 things you need to know to make sure yours are the ones that are read and responded to.